Our Response to COVID-19
First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Vancouver Mitsubishi is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.
We continue to monitor information from provincial health authorities for their guidance and recommendations on how we can help to prevent the spread of this virus.
Our steps include:
- All customers come by appointment and are required to scan a QR code for contact tracing.
- Thorough cleanings of all dealership facilities hourly. All staff must sanitize their workstations regularly before and after shift. Printers, scanners, debit machines, and phones are sanitized after use. Lot attendants are responsible for sanitizing washrooms every hour regularly. Lot attendants are responsible for sanitizing all vehicles and keys after use. Sanitizing gel and foam stations available on-site.
- Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well. Staff are all to report to reception upon arrival for screening questions from WorkSafe BC and a temperature check. New employees have a orientation and training schedule.
- Adhering to the recommended 2 meter (6 feet) of social distance from other staff and customers. Floor markings are in place to keep 6 feet distance are around reception and around sales desks. Barriers installed at desks where physical distancing with customers isn't possible. No test drives are allowed with employees - Customers can go on their own.
- We have established and posted an occupancy limit for our premises. Public Health has advised that the prohibition on gatherings of greater than 50 people refers to "one-time or episodic events" (weddings, public gatherings), and is therefore not intended to apply to workplaces. However, limiting the number of people in a workplace is an important way to ensure physical distancing is maintained. [Public Health has developed guidance for the retail food and grocery store sector that requires at least 5 square metres of unencumbered floor space per person (workers and customers). This allows for variation depending on the size of the facility, and may be a sensible approach for determining maximum capacity for employers from other sectors that do not have specific guidance on capacity from Public Health]. We have established and posted occupancy limits for common areas such as break rooms, meeting rooms, change rooms, washrooms, and elevators.
- Everybody (staff and customers) are required to wear a mask at all times within the building or any vehicles. Masks are available at reception for anyone that doesn't have one. Workers have been informed on correct use of masks and expectations.
- In order to reduce the number of people at the worksite, we have considered work-from-home arrangements, virtual meetings, rescheduling work tasks, and limiting the number of customers and visitors in the workplace.
We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.
Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.
No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.
Together, we can maintain a healthy environment and combat the spread of COVID-19.
On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.